Portfolio for Nearmap | Senior Manager, People Operations
Catherine Nolasco, SHRM-CP

Catherine Nolasco

people ops. powered by AI.

Applying for Senior Manager, People Operations at Nearmap. I build People Operations that run smoothly, so people teams can spend their time on the empathy, nuance and conversations that AI cannot handle.

Operating modelService quality and SLAsHRIS data governanceAudit readinessAutomation and AI-assisted support

Catherine Nolasco
13+years of progressive HR experience
6consecutive clean SOC 2 Type 2 audits
5countries supported at Ridecell
2-3 hrsapproval turnaround, down from 1-2 days
Summary

A People Operations builder, from zero to audit-ready

  • Senior People Operations leader with 13+ years of progressive HR experience, applying to Nearmap as Senior Manager, People Operations. Built the People Operations function from zero at Ridecell and ran the operating model for a distributed 300+ employee workforce across the US, Canada, Germany, India, and Japan, comfortable operating in ambiguity at fast-growing technology companies.
  • HRIS operations and data governance owner (ADP Workforce Now, Sapling, Rippling): integrations, workflows, and employee master data controls that created a single source of truth and cut approval turnaround from 1-2 days to 2-3 hours.
  • Audit-ready compliance and operational controls: 6 consecutive clean SOC 2 Type 2 audits, FLSA, FMLA, and ADA practice, and multi-state and multi-country employment compliance with outside counsel and local specialists.
  • Automation-first, AI-driven People Operations: built Claude-powered self-service workflows with 100% adoption and led post-acquisition integration of 467 employees at Prezent AI.
  • People leader and coach who builds ownership, backup coverage, and a service culture of responsiveness, empathy, and clear resolution.
Role fit

What the Nearmap role asks for, and what I have done

Each card pairs an area of the role with work I have actually done.

Operating model

Build the People Operations operating model

Built People Operations from zero for a 250-300 employee, 3-entity company and grew it to 5 countries, with controls and handoffs to Payroll, IT and Finance.

Service quality

Make every request easy to track and resolve

Replaced an untracked email channel with ASKPeople, a Jira and Confluence case system with tiered SLAs. 5-10 tickets a day, resolved within 24-48 hours.

HRIS and data governance

One source of truth for people data

Owned ADP Workforce Now and Sapling, integrated them to end double entry, and set data governance for accurate quarterly board-level headcount reporting.

Controls and audit readiness

Be ready before the auditor asks

A 20-25 SOP library with named owners and backups, I-9 program, annual FLSA reviews, and 6 consecutive clean SOC 2 Type 2 audits.

Automation and AI

Let automation carry the routine work

Claude-powered Employee Action Form with 100% adoption, Notion lifecycle workflows, and Zapier handoffs from signed offer to Slack.

People leadership and change

Grow the team and carry people through change

Coached a direct report through four promotions in 7 years, cross-trained two recruiters, and led the post-acquisition integration of 467 employees.

Results

Numbers I can stand behind

6clean SOC 2 Type 2 audits in a rowBacked by a 20-25 SOP library and audit documentation packages.
2-3 hrsapproval turnaroundDown from 1-2 days after integrating Sapling with ADP.
5-10tickets resolved a dayWithin 24-48 hours through ASKPeople and tiered SLAs.
100%adoption of the Employee Action FormEvery HRIS change now has documentation, approval and an audit trail.
$150Ksavings and cost avoidanceFrom a full review of HR vendor and tech stack spend at Prezent AI.
$30Kannual savingsFrom a carrier switch to Cigna with broker WTW.
Case studies

Five projects, told straight

Ridecell first, then Prezent AI. Each one ends with what I would change.

People Operations built from zero

Ridecell | Dec 2018 - Jan 2026

Challenge

There was no documentation beyond outdated files, headcount lived in spreadsheets, and employees had no tracked channel for their questions.

What I did

Built a 20+ procedure SOP library with named owners and backup coverage, launched ASKPeople (Jira and Confluence) with tiered SLAs, and set up Sapling as the HR single source of truth, integrated with ADP and connected through Zapier.

Result

Supported growth to 5 countries, passed 6 consecutive clean SOC 2 Type 2 audits, cut approval cycles from 1-2 days to 2-3 hours, and resolved 5-10 tickets a day within 24-48 hours.

What I would do differently

I'd have started the SOP library and ticketing system in the first months. Documenting as I went would have been easier than catching up later.

JiraConfluenceSaplingADP Workforce NowZapier

A benefits renewal with one month to spare

Ridecell | Dec 2018 - Jan 2026

Challenge

After the company was re-rated from a large group to a small group, there was one month left before renewal.

What I did

Analyzed plans with the broker, WTW, and switched carriers to Cigna, running a compressed open enrollment.

Result

$30K in annual savings and no coverage disruption.

What I would do differently

I'd have checked the company's group-size status with the broker well before renewal, so the re-rating wouldn't have been a surprise.

BenefitsCarrier switchOpen enrollmentBroker partnership

One approval path for every HRIS change

Prezent AI | Feb 2026 - Apr 2026

Challenge

HRIS changes ran through an undocumented, unapproved process, which created audit risk. Some people pushed back early that a form would be too process-heavy.

What I did

Built a Claude-powered Employee Action Form that requires documentation and approval before any HRIS change, plus New Hire and Offboarding workflows in Notion.

Result

100% adoption within one to two months, an audit trail that had not existed, and preboarding within 24 hours of offer acceptance.

What I would do differently

I'd have piloted the form with one team first. Some people said it was too process-heavy, and early proof from a small group might have won them over faster.

ClaudeNotionRippling

A reorganization with cost visibility

Prezent AI | Feb 2026 - Apr 2026

Challenge

A reorganization affecting 18 employees across the US and India needed accurate severance and COBRA numbers, and leaders had no view of what it would cost.

What I did

Built AI-enabled severance and cost modeling with Claude and Gemini that calculated severance, COBRA cost and COBRA months owed and drafted the agreements, tracked on a shared spreadsheet for Payroll and IT.

Result

First-time cost visibility on a reduction in force, and agreement prep cut from 20 minutes each to about 3 hours total.

What I would do differently

I'd have built the cost model before the reorganization was decided. Leaders could then have compared scenarios rather than just seeing the cost of the chosen one.

ClaudeGeminiGoogle Sheets

A C-suite search, filled in three weeks

Prezent AI | Feb 2026 - Apr 2026

Challenge

A 3-week search for a Chief Growth Officer, with 6 to 8 candidates in play at once.

What I did

Managed candidate travel, background checks, references and backdoor references, drafted the offer letter, and set up the new hire's onboarding experience, using Claude to automate candidate communications, interview scheduling, reference checks and finalist travel.

Result

The role was filled in three weeks, and the executive thanked me for a smooth onboarding.

What I would do differently

I'd lean more into AI and use it for the repetitive tasks. There was a lot to juggle across 6 to 8 candidates.

ClaudeCandidate experienceReferencesOnboarding
Values

Nearmap's values, in my work

Own it. Work it. Risk it. Tell it. Love it. Here is where each one shows up in what I have done.

Value 1

Own it

Owned ADP Workforce Now and Sapling as the single source of truth, including the call on when to migrate, and kept people data clean across five regions.

Value 2

Work it

Built a 20-25 SOP library with named owners and backup coverage, so the work never depends on one person.

Value 3

Risk it

Built a Claude-powered form for HRIS changes and kept going through early pushback, until adoption reached 100%.

Value 4

Tell it

Gave leaders first-time cost visibility on a reorganization of 18 employees, and ran root-cause analysis on 8-10 exit interviews to turn what people said into a manager toolkit.

Value 5

Love it

Coached a direct report through four promotions in 7 years, was every employee's go-to contact, and built an offboarding process that raised the Glassdoor rating from 3.6 to 3.9.

Tools and systems

The stack I know, and the skills behind it

Tools I have used, grouped by job to be done.

8 tools

HRIS & Payroll

  • ADP Workforce Now
  • Kallidus Sapling
  • Rippling
  • Workday
  • SAP SuccessFactors
  • FinancialForce HCM
  • PeopleSoft
  • Taleo
4 tools

Recruiting (ATS)

  • Greenhouse
  • Workable
  • Kula Technologies
  • Taleo
2 tools

Performance & Engagement

  • Lattice
  • 15Five
4 tools

Service & Case Management

  • Jira
  • Confluence (ASKPeople)
  • Slack
  • Notion
8 tools

AI & Automation

  • Claude
  • ChatGPT
  • Gemini
  • Hermes
  • Zapier
  • Make
  • n8n
  • Prompt Engineering
5 tools

Compliance & Mobility

  • Envoy Global
  • Checkr
  • E-Verify
  • LawLogix / I-9 Advantage
  • DocuSign
5 tools

Reporting & Collaboration

  • Microsoft Excel
  • Google Sheets
  • Google Workspace
  • Microsoft Office
  • Zoom
15 areas

Core competencies

  • People Operations operating model
  • Service quality, SLAs & escalation frameworks
  • Employee lifecycle: onboarding, changes, transfers, offboarding
  • HRIS operations & data governance
  • Operational controls & audit readiness
  • Automation, AI-assisted support & self-service
  • Change management, organizational change & process standardization
  • Root-cause analysis, dashboards & people data analytics
  • Multi-state & global compliance
  • Cross-functional leadership
  • Succession planning & team coaching
  • Commercial awareness & vendor management
  • Program management, prioritization & executive communication
  • Stakeholder influence, employee relations & discretion on sensitive matters
  • Job classification & compensation audits

Card illustrations are simplified examples with sample shapes, not screenshots of real systems or data.

Experience

Where I have done the work

Director of People Operations, Ridecell Inc.

Dec 2018 - Jan 2026
San Francisco, CA (Remote) | 300+ employees across the US, Canada, Germany, India, and Japan | Progressed from People Operations Manager to Senior Manager to Director
  • Built People Operations from the ground up for a 250-300 employee, 3-entity organization and scaled it to 5 countries; owned end-to-end service quality for onboarding, employee changes, promotions, immigration cases, leaves, and offboarding, with controls and handoffs to Payroll, IT (system access provisioning and deprovisioning), and Finance.
  • Implemented ASKPeople, a Jira and Confluence case management system with tiered SLAs, replacing an untracked email channel; resolved 5-10 tickets a day within 24-48 hours.
  • Built a 20-25 SOP library covering the full employee lifecycle, each with a named owner and backup coverage, supporting a clean SOC 2 Type 2 pass every year for 6 consecutive years through audit documentation packages.
  • Owned ADP Workforce Now and Sapling as the single source of truth, deciding when to migrate; integrated Sapling with ADP to eliminate double entry, cutting approval turnaround from 1-2 days to 2-3 hours, and set data governance for accurate quarterly board-level headcount and compliance reporting.
  • Built Zapier integrations connecting Sapling, Greenhouse, Slack, and Gmail to automate the offer-to-hire handoff, notifying People Operations in Slack the moment an offer was signed.
  • Led HR risk and compliance across 5 jurisdictions: I-9 program, annual FLSA exemption reviews, job classification and wage and hour audits, leave administration, and handbooks with 100% acknowledgment tracking; zero violations through multiple reductions in force.
  • Partnered with Finance, Payroll, Benefits, IT, and Legal on systemic fixes: negotiated a carrier switch to Cigna with broker WTW for $30K in annual savings, implemented Envoy Global for immigration case management, and set up Canadian payroll through an Employer of Record.
  • Ran root-cause analysis on 8-10 exit interviews and built a manager training toolkit and onboarding; built an offboarding process that raised the Glassdoor rating from 3.6 to 3.9.
  • Coached a direct report through four promotions in 7 years, cross-trained two recruiters into hybrid People Operations roles, and was every employee's go-to contact.

Director of People Operations (Consultant), Ridecell Inc.

Jan 2026 - Jun 2026
  • Retained as a part-time advisor through a leadership transition; supported knowledge transfer and continuity across 20 active People programs to the incoming Senior Director.

Head of People Operations, Prezent AI

Feb 2026 - Apr 2026
San Francisco, CA (Remote) | 500+ employees, US and India | $70M+ VC-funded B2B AI SaaS serving life sciences customers
  • Sole US-based HR employee reporting to the CEO; led an India-based People team, restructuring it into specialized functions and retaining all 6 remaining members through an acquisition and an unplanned absorption of marketing direct reports.
  • Led post-acquisition people, systems, and culture integration of Prezent Services (467 employees); consolidated Justworks and ADP Workforce Now into Rippling as the single source of truth and managed Rippling as Employer of Record for the UK and Dubai.
  • Designed a Claude-powered Employee Action Form requiring documentation and approval for every HRIS change request (100% adoption, a new audit trail), plus New Hire and Offboarding workflows in Notion that triggered preboarding within 24 hours of offer acceptance.
  • Ran a 60-day People Operations compliance audit, designed a scalable target operating model, and built the compliance calendar; achieved 100% I-9 reverification and 100% mandatory compliance signatures, with policies aligned to FLSA, FMLA, ADA, ACA, and PWFA.
  • Led a full review of HR vendor and tech stack spend that found $150K in savings and cost avoidance; built an AI severance and cost model for a reorganization of 18 employees, cutting agreement prep from 20 minutes each to about 3 hours total.

Manager, People Operations, Munchery

Oct 2017 - Dec 2018
San Francisco, CA | 700+ employees, multi-city food delivery
  • Managed onboarding, benefits, payroll, compliance, and HRIS for 700+ employees; redesigned the New Hire Orientation program (75% efficiency gain) and cut the onboarding cycle by 30%.
  • Found 30+ fraudulent Social Security cards in a proactive I-9 audit and managed a WARN Act compliant closure of the LA kitchen, supporting close to 100 employees.

Earlier experience

  • HR Generalist (Contract), Off the Grid, San Francisco, CA. Jul 2017 - Oct 2017
  • Employee Success Generalist (Contract), FinancialForce (Certinia). Feb 2017 - Jul 2017. Configured and documented the HCM and trained 150+ employees
  • HR Operations Analyst, Dolby Laboratories. Sep 2016 - Feb 2017. Led the SAP SuccessFactors implementation, including configuration, testing, and end-user training
  • HR Specialist, VF Corporation (The North Face, lucy). Feb 2015 - Sep 2016. Workday and Taleo records for 1,000+ employees
  • HRIS Coordinator, Pacific Dental Services. Apr 2014 - Feb 2015
  • Human Resources Coordinator, Quiksilver/Roxy/DC Inc. Jan 2013 - Apr 2014
Career arc

13 years, drawn to scale

2013201520172019202120232025
Quiksilver/Roxy/DC Inc.Human Resources Coordinator, Jan 2013 - Apr 2014
Pacific Dental ServicesHRIS Coordinator, Apr 2014 - Feb 2015
VF CorporationHR Specialist, Feb 2015 - Sep 2016
Dolby LaboratoriesHR Operations Analyst, Sep 2016 - Feb 2017
FinancialForce (Certinia)Employee Success Generalist (Contract), Feb 2017 - Jul 2017
Off the GridHR Generalist (Contract), Jul 2017 - Oct 2017
MuncheryManager, People Operations, Oct 2017 - Dec 2018
RidecellDirector of People Operations, Dec 2018 - Jan 2026
RidecellDirector of People Operations (Consultant), Jan 2026 - Jun 2026
Prezent AIHead of People Operations, Feb 2026 - Apr 2026

Bars are drawn to scale from each role's start and end dates. Oldest first.

30-60-90

How I would start

A proposed plan for the first six months, built around the role description.

Days 1 to 30

Listen and map

  • Meet the People team, HR partners and the leaders who rely on them, and learn what works and where people wait.
  • Map the employee lifecycle, the systems, and the handoffs to Payroll, IT and Finance across regions.
  • Review current requests, service levels and escalation paths to see where work gets stuck.
Days 31 to 60

Design the first moves

  • Draft the People Operations operating model: who owns what, response times, escalation and backup coverage.
  • Run a focused audit of data and controls, the way I ran a 60-day compliance audit at Prezent AI, and flag the gaps.
  • Pick two or three quick wins, such as one approval path for every HRIS change.
Days 61 to 90

Ship and measure

  • Launch the first standard operating procedures and a simple case queue with agreed response times.
  • Set up a light dashboard so the team can see volume, response time and root causes.
  • Review what changed with the team and adjust.
By month 6

The outcome

  • A documented operating model the team owns, with named owners and backups.
  • Clean, governed people data and audit-ready documentation.
  • Routine requests handled through self-service and automation, so the team has more time for sensitive, human conversations.

This is a starting point. I would adjust it after the first conversations with the people I would be supporting and the leaders I would be working with.

Credentials

Certified and educated

SHRM-CP, Society for Human Resource ManagementIssued Jan 2023, Expires Dec 2029
Bachelor of Arts, Criminal JusticeSan Francisco State University
Certificate in Human Resource ManagementCalifornia State University, Long Beach
Kind words

What colleagues have said

Really good work on how we have managed costs for our team the past few months. Very grateful to you for being proactive about this and being on top of it. It'll help.

SamyakExecutive, Ridecell | Slack, Jan 2023

Special thanks for helping me out regarding California paid family leave and immigration things. Appreciate your proactiveness for being a helping hand 🙂

BhargavColleague, Ridecell | Slack, Oct 2021

You both did a fantastic job today with the All Hands! Thank you for all the hustle and the quality work. It really shows in the production and results of a smooth and great All Hands. You are a HUGE part of the behind the scenes and often front-of-the-line magic ✨🙏

JacqueSenior Leader, Ridecell | Slack, Oct 2022

Thank you for making my onboarding so smooth and a lovely experience. Wishing you all the best.

Francine CarrickPresident, Prezent Vivo | LinkedIn, May 2026

Photos are AMAZING!!!! OMG. You have a great talent. Thank you for rallying the crowd last week at CONVERGE! Love the energy and sense of fun you brought to the event. Great work!

Mark ThomasRidecell | Email, Mar 2022

Cat? You are fan-tastic! Just saw the photos you shared, so much gold. You bring the best out in people by being you. Even better, you can capture it.

JeremyColleague, Ridecell | Slack, Mar 2022

LinkedIn recommendations

Richie Gharapetian

Helping people build careers they love and lives that matter
September 28, 2026 | Worked with Cat on the same team

I had the pleasure of working with Cat Nolasco and was consistently impressed by her ability to combine strong People Operations judgment with systems thinking and practical execution. Cat is a true builder who creates scalable processes, controls, and operating rhythms rather than allowing organizations to depend on manual work or individual heroics.

She brings deep experience across HRIS, payroll governance, employee lifecycle operations, compliance, benefits, global workforce support, and cross-functional partnership with Finance, IT, Legal, and leadership teams. She is especially skilled at identifying process gaps, clarifying ownership, improving data integrity, and designing workflows that strengthen both accuracy and the employee experience.

Cat also has a forward-thinking approach to AI and automation. She understands that the goal is not simply to automate an existing process, but to redesign the work first, preserve human judgment where risk requires it, and create more efficient, auditable, and user-friendly systems.

Cat is thoughtful, highly capable, collaborative, and calm under pressure. I would gladly recommend her to any organization looking for a strategic People Operations, People Systems, HR transformation, or AI-enabled operations leader.

Kouros Vala, MBA, PMP

IT Manager at Ridecell
September 23, 2026 | Worked with Cat on different teams

I had the absolute pleasure of working with Cat at Ridecell. She is an incredibly organized, capable, and trusted People Ops leader who brings a high level of accountability to everything she does.

We partnered closely on several key initiatives, including the rollout of Sapling HRIS, streamlining onboarding, and supporting global headcount growth across the US, Canada, EMEA, Japan, and India. Cat didn't just adopt new systems, she owned them: she kept our People data clean and reliable even as we scaled across five regions. Cat was a true extension of the IT team throughout these efforts and consistently demonstrated her ability to lead complex, cross-functional initiatives at a global scale.

She is a trusted partner to executive and C-suite leaders and a strong team leader. You can always count on Cat to get things done. She made a lasting impact at Ridecell, and I'd gladly work with her again.

Carthey Van Dyke

Compassionate human first leader / Customer Success Executive / Culture Enthusiast
September 3, 2026 | Senior to Cat, did not manage her directly

I had the distinct pleasure to work with Cat and see the amount of structure she was able to implement while injecting an overwhelming amount of caring for the people. She was always thinking about how to balance the well being of the company with the well being of the people, advocating for each. What stood out most to me was how personally invested she was in my own growth. I went through some difficult personnel situations during our time working together, and Cat took the time to coach me through them directly, helping me think clearly, stay grounded, and come out the other side more confident in how I handled it. She didn't just manage from a distance. She checked in, asked the right questions, and made sure I felt supported, not just evaluated. That kind of guidance made a real difference in my satisfaction and confidence in my role. Cat has a rare ability to hold high standards for the business while never losing sight of the person in front of her.

John Nguyen

Member of IT Staff at OpenAI
March 31, 2021 | Worked with Cat on different teams

It's rare that you come across standout talent like Cat. I had the pleasure of working closely with her during my time at Ridecell on IT/HR projects. We were working on refining the onboarding/offboarding process and she always came to the table with new ideas for improvement ready to share. I quickly learned that she is a results driven leader that always keeps culture on top of her mind. I was also particularly impressed by Cat's ability to build trusting relationships with not only her teammates, but everyone at the company in a matter of minutes! That skill often takes years to develop among leaders, but it seemed to come perfectly natural to her. Any company would be lucky to have Cat on their team. My highest recommendations goes out to her.